Returns & Refunds Policy
At Teepartytime, we want to ensure your complete satisfaction with every purchase. If, for any reason, you are not satisfied with your order, we have implemented a comprehensive Returns and Refunds Policy to make the process straightforward and hassle-free.
Return Eligibility
Defective or Damaged Items
In the unlikely event that you receive a defective or damaged item, please contact our customer support team within 30 days of receiving your order. We will arrange for a replacement or offer a refund.
Incorrect Item Received
If you receive an item different from what you ordered, please notify us immediately. We will arrange for the correct item to be sent to you, or you can opt for a refund.
How to Initiate a Return
To initiate a return, please follow these steps:
Contact our customer support team at [email protected] with your order number and details of the item you wish to return.
Wait for our team to provide you with return instructions and a return authorization (RA) number.
Package the item securely, including the RA number, and ship it to the provided address.
Refund Process
Once we receive your returned item, our team will inspect it to ensure it meets our return eligibility criteria. Upon approval, we will process your refund using the original payment method. Please allow 7 days for the refund to be reflected in your account.
Exclusions
- Customized or personalized items are not eligible for returns unless they are defective or damaged.
- Sale items may have different return eligibility criteria. Please check the product description for details.
Contact Us
If you have any questions or concerns regarding our Returns & Refunds Policy, please contact our customer support team at [email protected].
Thank you for choosing Teepartytime. We appreciate your trust, and we are committed to making your shopping experience enjoyable and worry-free.